General information about returns and cancellations

Return and cancellation rights can depend on the exact product, how the contract was concluded, whether a service has started, the condition of returned goods and any applicable statutory rights. The final order documentation should state the terms that apply.

Before returning anything

• Contact the support number shown on this website before sending goods.
• Keep the device, accessories, packaging and proof of purchase together.
• Back up personal data and remove accounts or activation locks where appropriate.
• Do not send a device to an address that has not been verified for your specific return.

Condition of goods

Customers may be responsible for diminished value caused by handling beyond what is reasonably necessary to inspect an item, subject to applicable law and the final contract terms.

Faulty goods

Faulty or misdescribed goods may carry separate statutory remedies. Contact support promptly and explain the issue, purchase date and any troubleshooting already completed.

Services and airtime

Cancellation of a handset purchase does not automatically mean a separate network or airtime agreement is cancelled. The relevant provider terms should be checked.