How to raise a concern with PerfurMobUK

We want complaints to be clear and traceable. If something has gone wrong, contact us and state that you are making a complaint.

How to complain

Call 0330 059 9720 or 0330 520 2816. Explain the issue, the outcome you are seeking, relevant dates and any order or enquiry reference you have.

Information that helps

• Your name and preferred contact details.
• The handset, plan or service involved.
• Dates and a short timeline of what happened.
• Any reference number, invoice or correspondence.
• The resolution you believe would address the issue.

Investigation

The complaint should be reviewed against available records and the applicable order or provider terms. More information may be requested where necessary.

Third-party provider complaints

If the issue concerns a separate network, courier, finance provider or manufacturer service, you may also need to use that organisation’s complaint route. We should explain this where it applies.

Escalation

Any statutory or regulated escalation route depends on the legal entity operating the service and the exact product involved. Verified ombudsman or ADR details should be added here if and when they apply to the real business.